Exchange & Returns Policy
Thank you for shopping at www.olumes.com
Exchange & Returns Policy
- Only Normal priced items can be exchanged or returned within 14 (fourteen) days from the Tax Invoice date.
- Items from SALE or MARKDOWN or as indicated in the website CANNOT be exchanged or returned, Please select carefully.
- Items to be exchanged or returned should be in original condition – unworn and with any related accessories included. If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
- OLUMES will not be responsible if our shipment is lost or damaged during the return transit.
- Exchange is only allowed for the same item. If that item is out of stock, you can choose a different online items to exchange:
- if the new item is of a higher price, you will pay for the difference in amount,
- if the new item is of a lower price, there is NO cash refund provided.
- Please attach the original Tax Invoice for all exchanges or returns.
- The company’s decision is final in each and any exchanges or returns request.
- Once we approve your returns request, we ill refund store credit to your account for future purchases. Please note that we do not provide cash refund.
You will NOT be entitled to an exchange or returns if any of the following applies:
- The goods returned are found to be not faulty or damaged and it correctly correspond to the description displayed on our website and in your order,
- The goods are not returned in accordance with our exchange & return policy,
- The goods are not returned within the stipulated time period
If so, the goods will be sent back to you at your cost.
Exchange or returns by courier services.
- All goods / items will be inspected on return.
- The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly and cannot get any damages on the way.
- We try hard to accept all exchanges and returns request but in the unfortunate events that the item returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose of it accordingly.
- We’re not responsible for any items that are returned to us by mistake.
- We reserve the right to refuse any exchange or returns requests.
We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.
We reserve the right to deny refund if the items / goods does not meet our Exchange & Return policy guidelines,
If any requests are denied, you are required to pay the shipping and all return charges within fourteen (14) days upon notification, failing which you shall be deemed no longer interested in the items / goods and it shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
Store Credit or Refund Credit.
Any credit amount refunded to you have a validity of 6 (six) months from the date credited to your account.